1 reviews | Active since Jan 2012
Telkoms non-existent customer service.
I upgraded my current ADSL contract with Telkom. With the upgrade I was suppose to receive 50 gigs of data, my line was to be upgraded from a 4 speed line to a 10 speed line, I was also suppose receive a DSTV explorer, ****le, Modem and a wi-fi connector. It has now been a week and I am still waiting for the delivery of my DSTV explorer, modem, ****le and wi-fi connector which was suppose to be delivered last week Tuesday. I have contacted Telkom on numerous occasions regarding the delivery and they just keep lying to me giving me false tracking numbers and when I contact CCD couriers the company supposedly delivery my stuff they have no info listed under my name, id number or tracking/ref number from telkom. I have now also escalated my complaint regarding this to telkom twice now and was told someone would contact me within 24 hours I am now waiting 3/4 days and still nobody has called me. I will not pay one cent to telkom unless all my items have been delivered to me.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100075.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100075.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
