Telkom's non existent assistance.

Billing problems for 3 months. Have phoned and went to Telkom stores several times to fix the problems. Assessed that the main problem is: no store can assist with bills or payments. There is no one to assist in store: just a facility to do a video call. There is NO person to person contact. They try to minimise person to person contact. My problem has been escalated after the assistant did mention that my bill is a "mess" but she cannot promise that someone is going to call me. I must just "keep my eyes open for an email". She can also only assist with certain features.... I do not know where to go to for the rest. The kind manager smiled and said that the thing I need does not exist anymore:- someone who can sit down next to you and solve your problem.