Telkoms non caring service to fibre to the home

I signed up for Telkom fibre to the home on Friday the 15 July 2022 and on Monday the technician came out to install I was told that I have to wait 48 hours to receive a username and password from Telkom upon inquiry on Wednesday about my username and password I was told that my order is still pending yesterday Friday the 22 July I received a msg from Telkom with set up instructions still no username and password.Today sat 23 July the technician came in to connect my fibre upon calling Telkom on 10213 several times they told us that the order is pending in the sales department upon the technician calling the sales department he was told that it was active on there side and we should call 10213 again and request a username and password we called and they told us it’s still pending. Something that supposed to take only 48hours to install took more than 7 days and still isn’t up and running. My business runs on Wi-Fi as well as my kids schooling how much longer must I wait to receive my service?