Telkom's new sim card landline a bad idea

My Mother received this new sim card landline which she did not even request!! telkom told her it would be better so she accepted the deal now 5 weeks later her sim card is still not activated!! We been back and forth from Richards bay telkom as well as calling telkom help line and we were told its in activation process, we also told its activated but when we put the sim card back in the phone it does not work. other people said their sim was active within days. For telkom to expect elderly people to go back and forth trying to sort out this is really not fair as they didn't request this change. if someone could please get in contact with us regarding this or please active the sim card it would be nice!!!! ********** 091 / ********** 784 Mrs M Govender is the account holder.