Telkom's never-ending woes

Telkom has done it again. I purchased R100 airtime using their USSD at 02:17am this morning but they only deducted my money from my account and never credited me with the airtime. This is the second incident to happen in less than 2 weeks. The last time it happened was on 04 Jul 2019 and after logging a query they only credited me after 2 days. I called them at 04:05am and spoke to Natasha who said that she couldn't log a query for me. This is a nightmare due to the fact that I use my laptop and data to complete my projects and now I'm stuck. This is it! I am done, I am packing my bags and going back to Vodacom even though they are expensive but its much better because they provide a very reliable service. I guess the principle of value for money is applicable here because even though Telkom is cheaper, their services are extremely poor.