Telkom’s Mtubatuba Technicians: The Real Problem

PATHETIC SEVICE FROM TELKOM

We stay in the Kwambonambi KZN area and fall under the MTUBATUBA Telkom office. This is not the first time we have problems with the Technicians from this office and we hear complaints daily from people in the same area.

WE WOULD REALLY APPRECIATE IF OUR AREA COULD FALL UNDER THE RICHARDSBAY TELKOM TECHNICIANS - THE DISTANCE FOR THE TECHNICIANS TO TRAVEL WILL BE THE SAME ... THE TECHNICIANS FROM RICHARDSBAY SERVICE THE MTUNZINI AREA - (WHICH IS FURTHER FOR THEM TO TRAVEL THEN KWAMBONAMBI) AND OVERAL THE PEOPLE THERE ARE VERY HAPPY WITH THEIR WORK

The first time I reported the problem to Telkom about our Outside Line on our premises was the 17/01/2020 and it is 6weeks later and nothing been done about the problem. I have also send numerous sms to 30591 reporting this problem.

THE TELEPHONE LINE GOING FROM MY HOUSE TO THE POLE OUTSIDE MY PREMISES HAS SAGGED SO MUCH ITS HANGING OVER MY DRIVE WAY AND IN THE WAY WHERE WE NEED TO DRIVE!

The 20/2/2020 the Mtubatuba Technician call me about the problem, telling me I must get my Gardner to cut the branches that is laying on the wire, which I told him I did - only to realize he was at the wrong premises... NEVER HEARD ANYTHING FROM HIM OR ANOTHER TECHNICIAN THEREAFTER!!

I have been reporting this problem from the 17/01/2020 every 2nd week and every time when I speak to the Telkom Consultant they cannot pick up any notes on the reference numbers I give them.

What the Telkom Consultant told me today 2/3/2020 - either the Telkom Consultant doesn’t save the ref no or the Technician clears the ref no that the problem been resolved.

REF NO : 20/01/17 - 81008 ***5- reported 1/2/2020 20/02/***0/03/02 - 92895

As far as we are concerned, the Telkom’s Mtubatuba Technicians are the real problem. Therefore we will not consider this matter resolved until Kwambonambi area falls under Telkom Richardsbay office.