Telkoms Mobile Online Sales Team Are Blatant *****

Good day guys

Please be aware that currently telkom is running a clearance special patently stating whilst stocks last.

I app**** for 10gb smart broadband wireless deal which included laptop package for R249 per month online.

The sales lady that called me was uncouth and unwelcoming , while being on a telephonic conversation and verifying every fine detail of the what the package and contract included , terms and conditions etc got annoyed with the relevant questions pertaining to the deal and said in a tone of great displeasure that's "this client is asking every detail about the deal" she was quite unhappy to assist me and happily answer my questions however I overlooked it and carried on with the application. Prior to confirming my order I asked her if there was stock available and she confirmed that stock was available and that the delivery period will take 3-7 working days. We completed the application and I consented to accepting the terms and conditions including my account being debited before receiving the package. Thereafter she said I will receive a call on Monday confirming the application.

On Monday I received no call confirming my order , I received no confirmation or notification of delivery nothing whatsoever except a confirmation that my account will be debited within 3 working days , I app**** on the 27th Feb, my acc was debited on the 3rd March, on the day of being debited I was informed again to have sufficient funds in my account.On the 5th March which was 7 days later received a confirmation that my application was processed and that I will receive details regarding order shortly. I received an sms stating that there is no stock but upon applying before giving my consent I was told stock is available. I emailed *** as stated in the sms if I have any queries but received no response after 7 working days as I did not receive my order as promised and till date after 3 emails they have not responded to top it up I called the call centre on the 13th March 2020 regarding my order and the person assisting me said that due to backlogs of administration my order was delayed however she confirmed that my oder was dispatched for delivery on the 12th of March , I requested a tracking number for my order delivery and received my telkom application order number from her and to make things worse after dropping the call I received an sms stating that my application is still pending awaiting stock but not long ago I was telephonically told that it left for delivery yesterday and the lady said that I will still need to wait 3-7 working from the date of dispatch.

Please guys if anyone of you are ordering the hp laptop bundle online for R249 , the online team is useless , they customer service is pathetic, they don't communicate enough and they dont keep you updated, you have to do their job for them by wasting your time and energy making calls and writing emails and hello Peter reviews while they sit with your money for something you dont have , they not honest in their sales and their sales team will lie to you saying that stock is available, even when you call and query they will lie and tell you your delivery is on it's way in sms they will say that theres no stock , they may not even treat you effectively and appropriately, I had 3 contract with telkom had no issues whatsoever but this online thing is absolutely a waste and an inconvenience while they bluff you to assume it's more convenient but honestly it's not, they lie to you and the waiting period is long , it would be better to go stand in long q's and get your stuff immediately when you there then apply online , they dont even compensate you for any losses , I'm paying for data on a contract I haven't received and still buying prepaid data because they haven't delivered my package, this was unprecedented