Telkoms Mobile contract cancellation process is a nightmare.

Hello

I have been trying to cancel my Cell phone and wifi router contract with Telkom for over a two weeks now. I called in the call Center, the agent advises me I cannot cancel the contract telepathically ... the agent says i need to go to www.telkom.co.za to cancel it. I register and create a user name and password on the Telkom website, im looking for the cancellation contracts tab or button put in my details, a pop up notification says some one will call me in 48 hours ??? its been almost a week ive waited now and no one has called this is customer abuse or this away of not letting customers cancel their contracts on time. really disturb by the services of Telkom all i want to do is cancel my cantract why is it such a mission to do it?

I cannot be the only customer that went through this experience an some from Telkom call me and cancel my contracts.

your sincerely Dale Mullins ********** 181