Telkoms mistake - NOT mine!!! so TELKOM should fix it!!!!

Telkom does it AGAIN!!!!! Today you've gone and 'accidentally' cut off our ADSL service. After about an hour (or more) on the line with technical and sales we resolve that due to you negligence or mistake you deleted our profile 'accidentally'. I'm not the account holder; but now you want to speak to the account holder to re-instate it. WHY?!? You messed up on your own with nobodys authority - why should you need someones authority to fix it?!? - **********