Telkoms Mistake but I still have to wait 6 Days?!?

My neighbour two house up had their telkom line installed last week friday, in the process (by accident I am told) the technician cut my line. <br> When I called to lodge a fault, I was told it would be escalated to be sorted out by Saturday. Obviously this didn't happen. I called again on Saturday only to find out that my fault was incorrectly recorded TWICE! Again, I was told my case would be escalated. I have subsequently phoned in again this morning to find out the status of my fault, only to be told that no technician has been assigned as yet and that the fault should be rectified within 6 days. AGAIN I was told my case would be escalated. I am sorry, but surely if its a telkom technicians mistake, this should be rectified within a day regardless? AND how many escalation can one case get before its sorted out?