Telkom's Mistake but Customer should suffer

Telkom level of service is pathetic , I am extremely disappointed firstly their is atleast a 30min waiting period in order to get assistance via 180 customer service call center.

My account was debited on the 28th of Feb and you guys still went ahead and suspended my account fine I understand completely technical issues occur. What I am really ****ed off about the fact I was told my service would be activated within 24 hours yet still nothing. I have called the customer service department and escalated this account 4 times and no one could assist ! why will it take 1 working week to fix a mess which Telkom has made ? but to collect the money Telkom is extremely efficient in that aspect. This is ridiculous and I will not recommend you guys as a service provided to anyone.