Telkom's Mistake becomes my drama to sort out

I have been without internet access for over 4 weeks now. Telkom had cancelled my line by mistake and now I am having to do the running around to try and get this sorted. One of your sales agents in your call center informed me that the easiest option would be to change my line number as that would be a faster process and that was defs not the case. I have been calling in almost everyday!!!! and yet I still don't have access to the internet. All I need is my line to be synced have access to the internet. I don't understand how something that was Telkom's fault now ends up being my baby???? I have spent over R800 in calls to your call center and yet the problem has still not been resolved. I think this is pathetic service! I am not one to blast companies online but how can this happen to me 3 times? and yet I pay my bills on-time. I as a loyal customer deserve answers.