Telkoms message to me stuff off

I called Telkom to enquire about a Wi-Fi surge protector and if the store has it. I was transferred to sales without being told where no one answered the call 45 mins later. I called again this time no one answered. WHAT IS GOING ON WITH TELKOM?

Sad part is that I was interested in upgrading my current package and Telkom has EFFECTIVELY TOLD ME TO STUFF OFF, MY ACCOUNT WITH TELKOM CURRENTLY IS AND HAS BEEN IN CREDIT FOR MANY MONTHS.

I am now looking at a new service provider, the Telkom’s teams unfortunate behaviour has made it clear that I AM WASTING MY TIME.