TELKOMS MANAGEMENT

I LODGED A COMPLAINT ABOUT TELKOM ON 2 OCTOBER 2015. I RECEIVED A VERY PROMPT RESPONSE WITHIN 2 HOURS. A QUOTE FROM THEIR RESPONSE..\ Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM151922.<br> ESCALATION IS TELKOM'S KEY WORD COMMONLY USED WITH EVERY DISGRUNTLED CUSTOMER. ITS WEDNESDAY 7 OCTOBER AND THIS ESCALATED MATTER SEEMS TO BE DE-ESCALATED. I HAVEN'T RECEIVED ANY RESPONSE FROM THEM TO DATE. ITS SUCH A SMALL MATTER WHICH CAN BE RESOLVED JUST WITH A PHONE CALL. IN FACT. I VISITED THE BRANCH. A CONSULTANT TOLD ME TO SIT IN THE QUE. MY RESPONSE TO HER WAS THAT I SAT HERE FOR AN HOUR WAITING BEFORE MY APPLICATION COULD BE PROCESSED AND NOW MUST I WAIT ANOTHER HOUR JUST TO GET FEEDBACK. WHAT TYPE OF CUSTOMER SERVICE DOES TELKOM REALLY EMPLOY. "