AS
Ashley S
1 reviews | Active since Nov 2017
27 Nov 2017, 10:19
Telkoms Line relocation service useless
I moved into a new place on the 1st September. After 2 online relocation applications, 3 direct calls and 2 in store call backs, telkom only scheduled to relocate my line on the 20 November. On that day nobody even showed up let alone contact me. I went in store to get assistance and got another call back. They apparently escalated the issue and now a week later I still have not heard from telkom. I don't know why I'm still with Telkom.
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Ashley S's updateReviewer Update
19 Dec 2017, 12:24Hi.
It's now 3 weeks since I raised this complaint on HelloPeter, and 4 weeks since I escalated it with Telkom (escalation number: ********** ). And all I've got was one telephonic promise that somebody will come in today 19 December.
No one has confirmed this. I called in today and it does not even reflect on their system.
I've had no line and internet for 3 and a half months.
AS
Ashley S's update19 Dec 2017, 12:24
Reviewer Update
Hi.
It's now 3 weeks since I raised this complaint on HelloPeter, and 4 weeks since I escalated it with Telkom (escalation number: ********** ). And all I've got was one telephonic promise that somebody will come in today 19 December.
No one has confirmed this. I called in today and it does not even reflect on their system.
I've had no line and internet for 3 and a half months.