Telkom's lack of sufficient service delivery

Good Day

I'm still trying to figure out how Telkom sell their self so well and offer great deals to people only to fail to deliver essential troubleshooting complaints from the ordinary customer.

We get harassed with calls to pay outstanding amounts when we don't pay in time but should their service not come our way in time, we do not receive the same urgency from them with regards to resolving our issues.

One week ago, we paid an outstanding amount of which we were then told that our ADSL internet service would resume the following day. That didn't happened,instead we called Telkom and were told that the was a maintenance routine taking place which would be resolved that afternoon at 16h00.

That obviously didn't happen (Alas, my complaint). Called the following day onlto speak to a consultant who didn't sound at all knowledgeable about much but kept guessing at what was happening instead. The sane consultant then had the audacity to offer an upgrade to a fibre service (I MEAN ***)

How am I to trust an upgrade when you can't get the basics right. It was a really disappointing call. Called again the following day only to be told that there's a problem with our external line and that a technician would be sent to resolve the issue. (Are you seeing how the narrative changed from regular maintenance to damaged line)

We have not received any correspondence or seen any technician fixing anything and this is really starting to be a bother.

The current situation that the country is facing is dealing with a lot of service delivery but we should still be able to receive detailed info from Telkom, alerting us as to what is happening anyhow it will be dealt with. All we keep getting instead are fault login or reference numbers that in all honesty are useless because those faults are not always cross referenced.

Despite the current circumstances, This is not the first time that Telkom has been so slow in responding to an issue with me. Don't know what to do now