Telkoms lack of service and answers

I wish to highlight my experience with Telkom recently. We currently rent a home ADSL line from Telkom and uses Afrihost as an ISP. My husband cancelled our voice line more than a year ago, so the only item reflecting on our Telkom bill is an amount for a 4mb ADSL line rental. On the 4the of February 2020, our internet stopped working. It first came as a bit of a shock since my husband religiously pays our bills. My husband spend hours on the phone between Afrihost and Telkom to try and resolve the issue. My husband’s work is of the nature that he needs to work from hom most nights. So no internet is very problematic. After almost 2 days of phoning Telkom an operator told him that our ADSL service has been cancelled. When my husband mentioned that we never instructed for this to happen they said that an automated process must have done this. Since last week Thursday my husband has been struggling to get proper assistance from Telkom. It seems that no one knows why or what is going on with our ADSL line. At the moment we do not have the option of fibre or LTE so ADSL is our only option. I think it is unacceptable that no one at Telkom seem to want to help us. My husband tried moving the ownership of the line to Afrihost so that he can at least get better assistance with the line rental but it seems that Telkom does not even want to assist with this task. Apparently we need to to reinstate our voice line before the ADSL line can be transferred to Afrihost. I am really now at breaking point. My husband is tired and very frustrated with the lack of service from Telkom. Why is it that out case is referred to someone else each time we phone. Can someone please help us. My husband even requested for a line speed upgrade a while ago for which Telkom said sure they can easily do it within 7 working days. Well, we are still waiting for that to happen 10 months later. This is very dissapointing and unfair. We are fed up with the bad and *********** service we received thus far. Can you please have some competent and willing phone us to resolve the issue!!!!