Telkom’s lack of customer service

I have had a Wi-Fi router contract with Telkom since last year (2024)March and since then I have always had problems with them in a sense that they wouldn’t debit me as per the contract(5th of each month)but what they’d do is to not debit me at all then I’d subsequently get a message stating that my account has been suspended and I need to pay a penalty fee. This has happened for multiple of times that it has made me cautious in a sense that I always have to check with my bank if they have debited me or not(EVERY MONTH). I have complained about this for multiple of times and yet no one wants to take accountability of making sure that this is fixed. Now, lately I have a signal problem whenever I’m home this has never happened before. I called them on the 11th of Jan to inform them regarding the issue they then told me that their technical department will attend to the issue within 72hrs and I received a case number…72hrs hit I then received a message that my case number has been resolved only to realise that I still have the same problem. I then called them only for them to tell me that they tried calling me and they couldn’t get a hold of me so they closed the case number. Who does this! Don’t they know that some of us our jobs require us not to have phones at our persons.A courtesy message that states “We are trying to get a hold of you in regards to your case number.Please call us back when you get this message.” would’ve been great! In closing…I can’t wait for my contract to end and I’ve told my friends and family not to bother doing business with Telkom and I recommend you don’t too. #*********** #LackOfAccountability #MediocreCustomerServices #*************