Telkom's lack of customer care

I had fibre connected on Friday. I was told it would take 24 -48 hours to be connected. I spent a long time on the phone to telkom yesterday. So much so that I ran out of minutes(something that has never happened to me since 1997) firstly you contact technical but have to wait at least 5 minutes before your call is answered. Then you are told no you must call 10213 and speak to sales because your order has to be closed before you can get your password. At sales thorson gage me the number: *** and write password and they will send you your password within 5 minutes. First lie. She did not even send the cancellation. After 30 minutes called back. The person said she had sent it and I should call back in 2 hours as it would be cancelled. 2nd lie I called back after 2.5 hours to be told that it will take 24 to 48 hours🤬 to cancel. WHY??? The procedure is ridiculous. When it is done they cant just send an sma or contact you back. You must be the one to continuously call them?? I asked for the details of the ombudsman for telkom. She said she would send an email to her manager to contact me. When? I asked. No it wont be today. Why. It is 4.30 and we knock off at 5. Why cannot he contact me in that time? It is not enough time. Today I have had no call from "the manager" fictious or otherwise. I called again no it is not closed you must wait up to 48 hours. Call tomorrow. So I asked what if it is ready today. Thrn you can try and call again today.after that I will then have to contact the technical department to get my password????? I am paying R599 for this sh.. I have this contract for 2 years and this is what I am dealing with at the start??????