Telkom's lack of Customer Care

Today I had another unpleasant experience with the Telkom Store at Nicolway. My cellphone was ****** and I needed to have the phone blacklisted. This was apparently way too much for the team the Nicolway branch. After having to return to their store twice, they were still unable to assist and sent me home to make a call to blacklist the number. After a few failed attempts to get hold of someone to assist me, I tried to contact the branch directly as they had given me the information of the call centre. This was a mistake. They asked me to return to the store (for a third time) which I was not prepared to do. The person on the call (supposedly the manager of this branch), was not only unhelpful but incredibly rude. There was no urgency or willingness to help and after having to repeat my story several times (they knew who I was after being in their store twice already), she was unable to help and all she could offer was to contact their helpline for me and to get them to phone me back. This was at 10:30 this morning. I am still waiting for this call at 18:00. I asked the manager to please follow up with a courtesy call to me (something I should not have to request), I am also waiting patiently for this follow-up. There were at least 5 employees in the branch today, each as unfriendly and uncooperative as the next. There was no willingness to assist, no empathy toward a customer who has been ****** and not even a glimpse of a smile or any attempt to be polite in anyway. This is not the first time that I have received this kind of treatment from them. Telkom is renowned for their terrible customer service, yet nothing seems to be done about it. I certainly cannot wait until my contract expires later this year so that I can get as far away from them as I possibly can.

I have tried to find a direct email address for their Customer Care - apparently, this does not exist either. It seems they are not in any hurry to fix their issues of Customer Care. Most likely because Customer Care is not something one can link to Telkom anyway.