Telkom's lack of communication

Hi there,

I have contacted Telkom on numerous occasions to complain about a faulty phone. I have contacted them at the store, on the Telkom Direct Call Center, on the Telkom Call Center, on Twitter, the Telkom Complaints Department email and on Hellopeter and I still have had no response from Telkom whatsoever. All I get is a generic message saying my query has been escalated and that is the last I hear from Telkom.

I guarantee I will get the following possibilities or something similar as a response to this complaint;

"Hello mornevanstraaten We sorry for the inconvenience caused. The query has been escalated to our mobile team for their attention."

or

"Good day Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow. We apologise for any inconvenience caused."

Please refer to my previous complaint on Hello Peter to see case details.

Thank you, Morne