Telkom’s IT Issue Is Costing Me My Number

I lost my phone on 18 May 2025 and immediately contacted Telkom to have the device blacklisted. During the call, I was advised to suspend my SIM card to prevent it from being used. I followed this advice.

On 19 May, I requested that my SIM be unsuspended so I could complete a SIM swap. There was system issue which led to it being unsuspended on 20 May. Since then, I have been trying, for over a month, to complete a SIM swap, and to this day (23 June 2025), it has still not been resolved.

Each time I follow up, I am told there is an "IT issue" preventing the SIM swap, but no one can explain what the issue is or when it will be resolved and that you can't just contact their IT. I am even being told that I may lose my number after two months, through no fault of my own!

I am extremely disappointed with the lack of urgency and transparency. I rely on this number for personal and professional matters, and I feel like not enough is being done to help me. How can this process take a month??

All I want is to keep my number, I don't want to have to start my life afresh, it would require me to change so many things as I have used this number for many years.