Telkoms is disgusting

We initially had a 2 year internet contract = 10G (5 morning & 5 at Night). Before the end of the 2nd year we received a call from afsana a Telkom agent stating that the contract would end and asked what we would like to do, she provided other deals and also said "you can also keep the above amount of data as a month to month" deal, and yes we accepted, because she mentioned that we could cancel at any time with no waiting period. Later we realised with a few hundred more we could have fibre and be uncapped, but of course not with Telkom. So as the nice lady said "no waiting period", we cancelled on 14 June with zanele so as to not be debited at the end of the month by telkom and if we were she told us that we should reverse the payment, so we did and went to another internet provider and we are happy...UNTIL Telkom continued to debit us at the end of june, when we called to query this spoke to a very rude agent tells us that he cannot help us, we need to pay, they cut of out internet 2 weeks prior to the end of the month of june but is still wanting us to pay a full amount at the end of the month, we have been trying to call tirelessly to no avail and to find that not one agent picks up the phone, and if one does, we will be transferred and again no one picks up, its as if they deliberately do not pick up, we even tried using the call me back option but it does not work sooo embarrassing for Telkom, my husband left a good couple of call me backs and i have also and to date we have not got a call from not 1 person in Telkom. i think they know what they are doing, they know that it is wrong, but still hide behind their desks and do nothing, Telkom always have a high call volume because of their incompetence. in the beginning of july a guy from Cape Town called, i do not understand why he called, but he actually just called to ask for the reason for the article we had on Hello Peter, we explained and he said he would investigate the issue call back and he never did really call back, and now telkom continues to debit us TODAY, that is some fine investigation there. i am utterly disgusted by the incompetence of this once so trusted provider, until; you cancel then all hell breaks loose in that company. Telkom should close down because of their lack of listening and knowledge and Ethics of each and every one of their employees who do not relay or contact accounts departments regarding cancellations. they just do not give a dam because they are not the ones being targeted or paying.; it is ridiculous how they can just do what they feel like doing, it is ***** that they are committing by taking money that does not belong to them