Telkom's internal ***** case

Please note in November 2018 took a contract deal for a data and router, But the agent who helped open other account in my name without my permission

I logged a call on 23 MAR, Call to report this, I email also

I lost my data sim I tried replace it but I was told that I have to wait for the investigates to be complete before getting the replacement

I’m paying for data I can’t use. I want a new device i cant get Im really frustrated

CASE NUMBER: ********** 5.