Telkom's Inefficient Service

My LTE contract was coming to end and so I enquired with Telkom about their ADSL products. They advised me it could take up to 21 days to install a fixed line. My LTE contract was due to end at the end of May 2018, so I app**** for ADSL (at a Telkom Store) towards the end of April. After 3 weeks and not a word, I went to a Telkom Store to be advised that my application had not been processed due to availability of DSL in the area. The lady n the store further confirmed that there is ADSL available for my address. I decided to take a different route and apply online. I submitted my application on the 18th of May. I received a sales call the next day confirming my application was successful and that a technician would contact me in the next week. I received a call within the week only to be advised that their is a fault in the line and this has been escalated to another department. That was on the 24th of May 2018. On Sunday 10 June I decide to visit a telkom store to find out whats going on, only to be told my application had been sitting idle and has not been pushed on. 2 applications, a month and a half later, no feedback whatsoever unless I asked for it and still no ADSL. I wanted so badly to believe Telkom addressed the issues with their customer journey, but one is sent from pillar to post before they can utilise one of its products. Everyone I spoke to was so friendly, but it does not seem like anyone knows what is going on. I truly hope that this last resort will assist me