Telkom's indefinite time frame to relocate paid for services not being received.

I planned to relocated my office and submitted the relocation of my ADSL line on the 4th of August 2020. Previously when I relocated Telkom was so fast that my line was moved before I had and expecting the same level of service I moved my office on the 7th of August. According to Telkom's service agreement, they have 21 working days to complete the relocation of my services. It is now the 8th of September 2020, which is 3 working days past their time-frame and my line still has not been relocated. I have made numerous phone calls in this regard, and have not seen a single soul to attempt correcting the situation. Telkom claims that a technician had inspected the exchange on the 27th of August and found faults/****** cables. This claim conveniently provides a technicality to the 21 working day rule, allowing them an indefinite period to attend to my request. My office is located in a security complex, which makes theft highly unlikely. I moved literally next door to the previous premises, so close in fact that I can pick up my old rooter, which is still there, but unfortunately the distance doesn't allow full usage thereof. I am also able to pick up 3 other rooters, of my surrounding neighbors, whom all have Telkom internet. Upon my last inquiry with Telkom on the progress of my relocation request, I was informed that Telkom may not be able to service me going further as they are doing away with landlines and only 10Gigs of data per month on a 3G network is available in my area. In the mean time, I am expected to continue paying a monthly contract for a service that I am not receiving. I am also forced to buy additional data from another network to continue my business.