Telkom's *********** (non-existent) Administration: Can't Even Cancel Products.

To whom it may concern:

I am at the point where I will simply close my banking account to stop being harassed by ******** debits from Telkom.

I gave 30 days notice on 7 April 2018 to cancel my account with Telkom (My product has at that stage passed the 24 months contractual period for some time).

My complaints are as follows:

1. Showmax was billed on my account more months than I care to trace back and count. I cancelled it the same day I ordered it for personal reasons and was assured it would be cancelled and not charged at all. I subsequently cancelled it two more times with no effect. We know how Telkom's admin works: it doesn't.

2. Telkom continues to debit me for MAY's usage, but didn't pro-rate the bill (remember that 30 days from 7 April does not constitute a full months' usage in May) - they simply charged the full amount.

3. Even after that, they are now debiting me for June - another full month - which means that my cancellation was simply disregarded entirely.

4. Showmax keeps being added to my bill all this time too, disregarding all cancellation attempts - either cancellation for the contract or the showmax add-on.

5. I have twice gone to the bank to reverse these ongoing unlaful debits

6. Telkom OWES ME for the uncancelled SHOWMAX! Should I expect telkom to reimburse me for it when all this comes to an end?

7. No doubt I will be reported to the credit bureau's and blacklisted because of Telkom's non-existent administration.

Telkom's bureaucracy is a mess. I am busy arranging the closure of my bank account so that I can get this *********** corporate behemoth off my back.

I would like to be called and assured that Telkom will clean up their act, but I don't think they will.

You've permanently lost a customer.

Marius Lombaard