Telkom's *********** call center agents!

I am very disappointed with how Telkom trains their call center agents. Earlier today my phone was ****** and I contacted Telkom to assist. The agent I spoke to by the name of ITUMELENG MOKOENA, who was supposed to assist with blocking my phone as I was in a state of urgency, decided to play games with me. He assured me that my phone has been blocked whereas it was still active wherever it was. I only found out later, when I called again and requested an ITC number because I needed to open a case, that my requested was not actioned because "he didn't have access to the system" and yet he failed to inform and be honest with me. I am utterly disgusting by his poor and unprofessional service and I hope Telkom will look into this matter and acknowledge how their call center agents do their "supposed" job so carelessly. I am very upset and angry and wish to speak to his superiors regarding this matter and take it further