TELKOM's incompetency to sort out billing issues affecting my credit record

See all the communication from telkom even trying to respons to my Hellopeter complaint, but this is as far it has gone. Still highly annoyed at TELKOM who now even sent me this message about my account in arrears, now starting to effect my credit record. What is a person supposed to do with this substandard unprofessional service?

Here's my account in arrears message received as well, after 3 months of complaints to their billing department. To whom it may concern, none of this issue has been resolved yet. I’ve received this sms from TELKOM.

Telkom Reminder: Our records indicate a/c no ********** 60 is in arrears with R2596.68. Please arrange immediate payment to avoid suspension. Alternatively, refer to https://apps.telkom.co.za/alpha/public/register for Online Payments as this will ensure quicker receipt of payment & restorations. Kindly ignore this message if you have already made payment. Thank you.

Hi Colleagues Please assist cease requested until the 30.06.2018 last usage as per IPnet , credit required where necessary on the account to close the file.

Estelle Richards Private Good day TELKOM. I still haven't received assistance from your staff and are highly annoyed with the fact the my line wasn't cancelled on the 30th of June as requested and I am still being billed after 3 months. We made a specific telephonic request on the 7th of June 2018 and spoke to your supervisor and sent a confirmation email of the conversation to terminate all services on the 30th of June as our property was sold. Here is the supervisor's details my husband spoke to ********** We requested a screenshot of your system to confirm that our services will be terminated and was advised that we cannot get any screenshots or reference numbers for the call but that it was definitely implemented. We are now at 3 months later and still NO assistance from your billing department. Your supervisor, ********** also never bothered to reply to my communication, although I have confirmation that my email was received and read. What else are we supposed to do TELKOM?

Celiwe Libala Customer Services: Social Media 10210/180 Social Networks

New, secure payment gateway to ensure real-time restoration of services: https://apps.telkom.co.za/alpha/public/register. (Note that EFT payments made through your banking app will take longer to reflect on our systems and will impact the restoration of your services.) More useful self-help options can be found at https://secure.telkom.co.za/today/help/personal/ to assist you with troubleshooting and information.