Telkom's incompetency and poor communication s****s

I had placed an order online for the Telkom 10GB March deal on 18/03/2018. I received many messages from Telkom saying they could not reach me. Eventually I had spoken to an operator on the 20/03/2018 and he placed my order for 2 of these deals, and gave me the 2 different reference numbers. I thought all was in order and patiently awaited my delivery. 2 weeks have passed, I have sent 3 emails to which I have received zero responses, and after 3 calls from me to them (me being told that my order is in order, holidays causing a backlog etc), I will receive my order soon. Today i called in and was told that my order has finally been dispatched, I enquired if both had been and guess what!!! That have no trace of my second order!!!!!!! I gave them the reference number and they have not placed this order! What level of incompetence do we deal with? The operator then went on to tell me that they will need a further 7-14 working days to have my second order delivered to me. I am highly dissatisfied with Telkom's incompetence and I will not be dealing with them ever again.