Telkoms incompetency

My line was canceled by telkoms automated system on the 24th of March, after over 40 calls to telkom and speaking to many different call center agents, it’s now the 20th of June and I’m still no further than what I was on the 24th of June. It has taken them 13 days to tell me that my order was canceled a mere few seconds after the order was placed. Utter incompetency. I am now looking into different options but they are limited due to where I stay.