TELKOM's INCOMPETENCY!

The Level of Incompetence I get from you guys is way out of this world. On the 26th September 2018 I brought back a MiFi Router to a Telkom store in The Bridge, Greenacres and CANCELLED the contract simply because it wasn't working in my area of living (apparently we had no FIBRE). I was told then that the contract has been cancelled, I won't be billed and that I would get a refund. Never got the refund (that don't matter though) instead I got an invoice via email billing me for the same contract I cancelled and a certain amount was deducted from my account. I referred the Telkom contact centre and there I bounced from consultant to consultant and there was still no resolution. Fast forward to this year, battling with different consultants whom would tell me different every time. I managed to settle the account at once last month 25th April 2019. I requested a Paid Up letter later on in April and I was told I couldn't get because the amount hasn't reflected, okay I waited few days. On 10th May 2019 called again and the consultant told me that the money has reflected and she would escalate the matter to their superior who would send me the Letter via email and it would 7 - 10 working days. On 24th May still no letter I called again, the consultant gave me an email address ********** saying that's her superior and I should direct my paid up letter request there as she couldn't do anything at that point and yes, I did send that email and got no reply, shocker. Now today I sent an email again to the "superior" to advise on matter and NO RESPONSE. So I called 081 180, told my story again, then again the consultant told me he escalated the matter to the so called "superiors" and told me that it would now take 7-14 working days to receive the letter. Really, I should sit and wait AGAIN only to be told to wait AGAIN?? I've had it with you guys.