Telkom's incompetence knows no bounds

A few months ago I switched banks. Having done so, I went in store to switch the payment details of my contract. The employee I spoke to informed me that the new payment details would only be effective the following month.

Fine. After payment had been deducted, I closed the account, assured that payment would be taken from my new account the following month, as keeping the old account open required me to pay fees for an account I was no longer using.

However, for two months after that, Telkom was still deducting the contract payment from the old account, which obviously bounced, and incurring fees to me for their mistake. I only realised this after getting notified that the contract in question was in arrears. I was horribly frustrated at this, as the amount in arrears was double the cost the contract would normally incur, but I paid the amount begrudgingly, via the eft instructions on my invoice. For the months following, I noticed that the payment for my contract was still not being deducted from my account meaning they had not recognised the eft I made as a settling of my arrears, rather classifying it as a forward payment for the account. I was just now notified that the account has been suspended pending collections.

I urge you, please never do business with these *******. They make mistakes and rather than do anything about it, expect you to take the time to follow up that they fixed their mess, and pay for the mess they made.