Telkom's Incompetence Infuriating

Once again our telephone lines are not working as they should. We were promised that going wireless on landline numbers would mean fewer problems but this has not been our experience. Of the 3 lines we have, one of the handsets was faulty from the very beginning - when we enquired about getting it replaced, we were told that it would have to be repaired and that they needed the sim card to be able to test the handset. Really?! That meant being without a line for however long it would take to go through all the red tape and then be repaired. We cannot run our small business without our telephones. So we improvised because in this case Telkom was once again *********** and useless in resolving a problem that they created. Today we are experiencing problems phoning out on our lines. When we do get through, it's on crossed lines. If people phone in, we can answer but the calls get cut off for no apparent reason. Telkom is costing us revenue, not to mention that we are paying for a service that is not meeting our requirements as promised. We have reported the problem but were told that they cannot give us any idea of when the problem will be attended to. This is not service. This is incompetence at its best. Seriously considering moving all our telecomms needs to a different supplier. I'll even pay more if it means I won't be stuck with problems for days every two months.