Telkom’s Incompetence – Double Billing, Wrong Contract, Zero Assistance

Telkom’s Incompetence – Double Billing, Wrong Contract, Zero Assistance

I honestly cannot believe the absolute circus that Telkom calls “customer service.”

Instead of upgrading my existing contract as I clearly requested, Telkom decided to slap me with a BRAND NEW contract and now I’m being billed for two accounts at once. This is THEIR mistake – not mine – yet I’m the one paying for it.

Trying to get it sorted has been a nightmare. You get bounced around from one useless department to the next, sitting on endless calls, pressing through 100 pointless self-help prompts, and in the end, nobody takes ownership. Everyone promises to “escalate” or “send it to the right team” but nothing ever gets resolved.

It is absolutely disgraceful that a company this big can make such a blatant error and then drag their customers through hell just to fix it. Instead of assisting me, Telkom makes me waste my time, money, and energy chasing them for their incompetence.

Telkom – fix your mess. Cancel the duplicate contract YOU created and stop holding customers hostage with your pathetic service.

I will not stop until this gets resolved and I will keep exposing this nonsense until you take accountability.