Telkoms incompetence

I am writing to formally complain regarding an incorrect order and the subsequent issues I have faced with TelkomZA.

On 14.05.2024 I received an incorrect order from Telkom. Upon realizing the mistake, I promptly called Telkom (15.05.2024) to inform them about this and the device was collected from me 20.05.2024 by Courier IT.

I called Telkom following up on the device being returned and I was given a reference number as confirmation that the device was returned and my order has been canceled meaning there's no active accounts under my name.

Despite this swift action, I was recently issued an invoice for R11,308.00 for the said device, which I neither used nor kept.

Since receiving the invoice, I have made numerous attempts to resolve this matter through their customer service channels. Unfortunately, I have found Telkoms agents to be of no assistance. Each interaction has resulted in being transferred from one department to another, with no resolution in sight. This lack of support has been highly frustrating and has resulted in significant inconvenience and stress.

I request that Telkom immediately rectify this situation by:

- Cancelling the incorrect invoice for R11,308.00+.

- Confirming that no charges will be app**** for the returned device.

- Providing a written confirmation that this issue has been resolved.

I trust that Telkom values its customers and will address this matter with the urgency it requires.