Telkom's incompetence and poor service

I am struggling to get any manager of Telkom Mobile to make a decision on data that was activated without my permission by a ******** person that misused my help in providing him with a cell phone on my account. I did a SIM swop on 24 August and took the phone. There is no way that the date could be used.

I want to pay Telkom what I owe them but I need to detail on my account. No one has the ability or the commitment to help me and this is my reason for the report.

My name is Aré van Rhyn from Pretoria North