Telkom’s Incompetence

Telkom and their *********** departments. Namely ‘Sales’ ‘ Tech Repairs’ etc.

I had a faulty Internet connection which they offered to fix and give me an alternative solution to a consistent error on their behalf , Which they never eventually did fix; no offer the alternative solution as well. While waiting for Telkom dispatch a technician and sort the problem out, I kept getting billed for a non-existent Internet connection.

Bare in mind this is a prepaid account.

It has been over five months now of harassment. Being accused of owing a monthly fee for the past five months yet I have not had Internet for five months.

Zero data has been used in this period.

Please advise.

Regards.