Telkoms incompetance

I app**** for the R599 LTE deal online on the 12 October 2015 after I went to the Telkom branch who informed me to apply online.<br> After waiting for a month, I eventually received a call from an agent who went through the whole process of the application. They then debited my account of R599.00. Seems no issue to take your money quickly but when you need the service to be provided, its an issue.<br> I then sat waiting until the guys eventually delivered the equipment on the 26 November 2015. It stated on the delivery form that the sim would be activated after 24 hours. I have since then phoned 10213 (about 5 times) and had to wait about 45 minutes each time to speak to an agent. Each agent has always come up with a different excuse why its not activated yet and quite frankly I do not see this getting resolved anytime soon. I ask to speak to someone in charge and never get through. Even if they promise to call back they don't. They can not even tell me why its taking so long.