Telkom's inability to help customers

My contract phone unfortunately got ****** on the 27 of April, I then called to get the sims blocked (contract & prepaid), got the ITC ref number ********** 7, I then proceeded to do a simswop after my insurance gave me a replacement phone. I noticed a huge deduction on my debit order from Telkom which I then called their call center to inquire. I was told that I sent airtime of about R500 in my May statement to a certain ********** number (mind you this happened when my phone was ******) . I told the agent I do not know the number and explained my situation, there was a call logged ( ********** 1) and 9 days later was closed and I wasn't notified via a call, I then proceeded to twitter about my issue and was sent a response stating that there were no wasp services on my contract number. There are numerous times when I called the Telkom Call Center on 081180, no one gave me solutions, there was one time when the agent said "please hold let me transfer you to my team leader/manager" and I was on hold for close to 50 minutes and the call dropped and no one called me back, do you understand the time and effort I have to go through to speak to another agent and explain the same thing again??? It's frustrating!!! Again I wasn't given any solution to my queries.

I also sent this email to them.

"Good Day,

There's a billing issue on my Telkom account on this number ********** , I normally pay around R288 per month, my phone was ****** on the 27th of April 2018 and in that period the person who stole it bought airtime with it to this number ********** (I was told this number by a Telkom call center agent) the amount was close to R700, they also subscribed to some messaging service which deducts about R75 a day through my telkom contract on this number ********** as I was told by the call center agent. I called Telkom to block the sims as the phone has 2 Telkom sim cards inserted with numbers ********** (Contract) & ********** (Prepaid) on the Huawei P10 Lite, herewith the ITC ref number ********** 7 and attached is the police affidavit with the case number included.

On my May statement I paid R1412.92 which has account subscriptions & once-off charges of R400 and for June its at R1691.82, account subscriptions & once-off charges R500.

I have not subscribed to any service besides what I pay for my contract and clearly these services were subscribed when my phone got ******, I also logged a call with Telkom and my call was closed ********** 1

Can this issue please be resolved as soon as possible as its affecting my finances badly." No one acknowledged they received my email and no one ever responded to it, Shocking!

There were numerous calls I also logged: ********** 5 and ********** 5 specifically was the one that made my blood boil, I was told by the agent that the call is now with back office and they will give me a call and no one ever did, I checked my Telkom App and next thing it was resolved, I went on twitter again ask their social team to assist and their response was that I did not request for the sim to be suspended, in an ideal world, my sim gets suspended, how do I make contact? How do people at work reach me? How does anyone reach me? This is nonsense!! A whole 2 months? Telkom's service is ridiculous. I now have to pay for something I alerted them about, for which they couldn't pick up? I am livid!!!! This is unacceptable