Telkom's Horrific service

Telkom has probably the worst service i could imagine...

I gave my months' notice for cancellation in the beginning of June and paid my last install on the 31st of June as discussed with a consultant.

Not only did i email and phone regularly to ensure that the cancellation was done where they ensured it was done. They then proceeded to send me another invoice for July, i called in and spoke to Mutiple consultants who had no idea what they were doing and who then all insured me that the cancelation was done and i didn't need to worry.

Come end of July they debited me again! where i proceeded to call in and ask what is going on. the Lady i spoke to was rather embarrassed of Telkom's customer care/service and proceeded to apologies and stated they had actually not put the termination through and that she would sort it out. i then reversed the payment after sending then multiple emails as well as the email thread the lady had requested.

August came around and they had now handed my profile over to their creditor consultant where I had to explain the whole situation over and over again and reforward all emails to them, they then stated that they will sort it out and i stated i would not be paying for a service that i cancelled and gave the relevant notice for as well as paid the last installment required? Now i have received an invoice for double my installment which is round off to R2600.

They are the most unhelpful, unprofessional company you will ever meet. i would not recommend this service to anyone EVER! i have now proceeded to send another email requesting assistance and it has been a good few days without any response. what on earth can i do to sort this out....