Telkom's Horrible Service does it Again!!!

I have been trying to cancel my contract by providing the necessary notice to Telkom since 4 January 2019. The branch told me to do this online, which I have attempted twice. Each time, i get a message that a case is logged and an agent will contact me to confirm. The very next day, no call is received, but i receive a message stating that the case is resolved. I cant get through to telkom telephonically, they tell you to go online. To date, they haven't confirmed whether this contract will be cancelled or not. You cant even complain to them about their service!!! Instead, i am bombarded with calls from their upgrades department trying to sell me another contract. When I tell them about my complaint, the response is" I cant help you with that". This service is horrible and nothing short of shocking. This isn't the first time i have complained about poor service from Telkom. Anyone thinking of taking a contract with Telkom should consider how terrible the service is versus paying a few rands less for a cell phone contract!