Telkoms horrible service delivery

My account was in arrears for the very first time due to failure on my side to place money in time the account debited by Telkom on the 5th of every month.I then as per the link sent me via sms , called in and was assisted by the advisor to make the online payment which was confirmed as reflecting on the 15 March 19....since then it has been an ongoing battle of amounts being debited from my account on the oddest of days as if my account was their playground.Advisors cannot explain and clarify anything and my email sent to Telkom has not been responded to since 10 April19....Horrible Service indeed !!!! I will be changing service providers very soon .