Telkom’s horrible service

I missed two payments which was paid on the 08th June then again on the 30th June. I received an invoice with the amounts that have already been paid. On the 15th July I was double debited including R200 extra. I was told that the money bounced, I’m not sure how this could happen because there was no money that was transferred back into my account. According to an email they sent my issue had been resolved by one of their agents which it never was. I would not recommend Telkom.