Telkoms horrible call center and service

Item: Telkom
Rating: 2
Author: brenton R

Called telkom to upgrade my adsl line at through the \new product"option on the call center..i called in at 4:30 and joined the queue.At about 7:30 the call cut off without me speaking to a operater in 3 hours..All for something that will take them 30 seconds to do..Apart from that ive had a faulty adsl line for 2 years which is why ive swapped isp's to mweb.."""

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Replies (1)

Telkom's replyOfficial

21 Jul 2015, 02:06

Hello BrentonRyans,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127023.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Telkom's reply21 Jul 2015, 02:06

Official