1 reviews | Active since Dec 2018
Telkom's ********** Service
I took out a phone contract with Telkom and a ADSL line. For some odd reason Telkom moved my Data service that was linked to my ADSL line to my cell phone contract. My internet has been put off since the 24th January and I have been calling Telkom since June 2019 to get my bills sorted. I Spend on a regular close to 2hrs with Telkom trying to get my bills sorted. They are happy to take your money from u but cannot rectify a mistake made on their part. My line is currently suspended and I have been passed from pillar to post with the sales team, the billing team and even the technical team. Telkom's customer service is pathetic and their customer services representatives are even worse than the service they give. I have worked for 5yrs in the customer services industry and this is not how u treat your customers. Agents are rude and drop the line on you. All Telkom ever cares about is the money they making off u for taking out contracts with them. I still have no internet even after paying my account in full and still having a issue with accounts. Absolutely pathetic.
