TN
Thuthuka N
1 reviews | Active since Aug 2012
28 Aug 2018, 11:32
Telkom’s ********** service delivery
I app**** for an ADSL 10 mbps on the 19th July 2018 and was promised a turnaround time of 2 weeks from date of application, since then I’ve followed up numerous times with different agents from Telkom and been promised the matter is being attended to with zero solutions, I’m now livid and cannot tolerate this incompetence. On 28/08/2018 a consultant by the name Sphiwokuhle Makhathini who told me I had received delivery which was a lie, I was then told to go to Pavilion Telkom store for the matter to be resolved to which I found no order was ever placed from the beginning. I’m now confused as to what is going on.
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Thuthuka N's updateReviewer Update
06 Sept 2018, 16:56Since the 28 August 2018 when I logdged my claim all Telkom has done is to reply to my complaint but other then that there has been no contact since, I have since then had to call the call center myself cancel the 1st order to reapply for another one with the promise YET AGAIN of an assured delivery, today 6 September 2018 I was told a technician would be dispatched to my property for installation and to NO SURPRISE AGAIN no one showed up, when I call the call center manager (Cailyn Fredericks) who I had spoken to before all she could tell me is that they escalating the matter AGAIN. Telkom has no sense of customer service because they do not care about any of their clients. I am AGAIN left gagging to resolve this matter in my own.
TN
Thuthuka N's update06 Sept 2018, 16:56
Reviewer Update
Since the 28 August 2018 when I logdged my claim all Telkom has done is to reply to my complaint but other then that there has been no contact since, I have since then had to call the call center myself cancel the 1st order to reapply for another one with the promise YET AGAIN of an assured delivery, today 6 September 2018 I was told a technician would be dispatched to my property for installation and to NO SURPRISE AGAIN no one showed up, when I call the call center manager (Cailyn Fredericks) who I had spoken to before all she could tell me is that they escalating the matter AGAIN. Telkom has no sense of customer service because they do not care about any of their clients. I am AGAIN left gagging to resolve this matter in my own.