Telkoms ********** service

I have never experienced such with telkom, ive always been that 1 customer that is never against telkom but after this mo nth ive had things have drastically y, its always excuses from theses people and never solutions. Your agents are all *********** besides a couple of them, ive been sent from department to department just sort out my adsl line that i by the way requested for them to move it not more than a 100 meters from where i have moved to but that was still a difficult task for them. I can never call the supervisors or managers and escalate my issue because the agents themselves are always the ones apologising, and always stating there is no1 else we as costumers can deal with. If i could go to another service provider i would and would never mind paying them much more than i am paying telkom. Telkom doesnt even deserve a cent from me as the client!