Telkoms ***** Be Warned

In January 2015 I signed up for Telkoms LTE 10GB service a/c number ********** 85446 sim card number ********** 407 at R489 p/m for 24 months. A deposit of R3000 was taken by Telkom to "activate" the account. The wireless service was extremely frustrating but unfortunately Telkom was the only company at the time in the area & I was forced to try the "Bolt" option which Telkom promised would provide a better service. So in October 2015 I signed up for the 100GB TELKOM LTE wireless service a/c number ********** 42 sim card number ********** 944 at R999 p/m for 24 months. An additional R3000 was taken as a "security deposit" to "activate" the account.

I tried several times to cancel the service but was advised by TELKOMS Customer Service that i would lose both security deposits totaling R6000 and would have to pay an additional R5467 to cancel both accounts - unless I stayed on for the 2 years.

In January 2015 I did what was required of me & cancelled the application for my first Telkom 10GB LTE wireless service. ********** & ********** received my cancellation request on January 9th 2017. It was also acknowledged by Telkom Services Cancellations Customer Service and I received an email advising me that it woukd take 30 days after which my service would be cancelled & my deposit returned to my direct deposit account which Telkom had debited to the tune of R11,736 for the duration of the contract. It is December 20th 2017 exactly 12 months after cancellation and I have received NO REFUND of R3000 from TELKOM except the great run around. On October 1st 2015 I went to Telkom Fourways and cancelled my second contract for LTE 100GB a/c number ********** 42 sim card number ********** 944. Application was also received by Telkom cancellations service and a reference number/case number ********** 4 given to me on October 1st 2017. I was advised it would take 30 days therefore by November 1st no additional services would be provided & contract cancelled. After paying TELKOM BUSINESS UNIT R23,976 over a period of 2 years at R999 p/m - 90 days after cancellation of my service & fulfiling my terms of the contract I was advised by Pryven Owen Wax of Telkom Customer Service that they are not in a position to help me.

#UsainBolt your name is being used to perpetuate one grand *****. Telkom is SO good at "running like lightning" with your money, tying you in to contracts running away from providing a service & then to add insult to injury running away from giving you back your security deposit. After paying out to Telkom a total of R35,712 over two years for two contracts - Telkom refuses to pay me back my R6000. They are good at sending generic emails just ask Dikedi Mothibe or promising that the matter has been dealt with as a priority ask Mduduzi Ndlovu or Masengs I.

Telkom RUNS away with your money faster that Usain Bolt but provides the worst customer service & *****s your security deposit - Telkom stole mine. Be warned stay away from ********** promises & terrible service. Stay away from Telkom.