telkoms fault resolving stinks

Our office telephone line has not been working for almost three weeks . We reported the fault and where given a referance number . after a day or two we called again to enquire as to when the fault will be resolved and where given an escalated referance number . after a day or two we called back again and where told that the last day for reapiring the fault would be 17 Septemeber 2015 . We called on 17 Sep and enquired whar was happening only to be told that a technician has been dispatched . we called again the same afternoon and where told again that a technician was on his way . we called again later the same after noon and where told that the technician would be at our place 9am 18 September . we called after 9am on 18 Sep and where told again the techninician is on his way . Nothing happened so we called again after 2pm the same day to be told that they have a back log of fault repairs to attend to and are not sure when the line will be repaired . i asked to speak to someone who could give me more definite answers and was told to hold and finally cut off . I f there where other alternatives for fixed line i would never have a telkom line installed .